How to Create the Best Visitor Path in Your Office
How do you develop the optimal visitor path in your office? In this post, we share tips on how to map out a great path and experience for your visitors.
How to Use Your Visitor Management System to Improve Future Visits
What are the best strategies for improving future office visits? In this post, we share tips on using a visitor management system successfully.
Does a Visitor Management System Hurt Your Human Connection?
How do you use a visitor management system without hurting or losing your human connection? In this post, we share essential tips you need to know.
4 Ways to Optimize Your Pre-Registration Process
Let’s discuss how you can optimize your pre-registration process. Use these tips to improve your visitor’s experience.
Are You Making One of These Common Visitor Check-in Mistakes?
Looking for ways to improve your visitor check-in process? In this post, we look at common visitor management mistakes and how to avoid them.
How to Use Empathy to Improve Your Customer Service
How do you use empathy in customer service? In this post, we share best practices for improving your customer service by being more relatable.
Should You Use Video to Improve Your Customer Experience?
Can you use video to improve your customer experience? In this post, we explore how you can incorporate video to build trust with your customers.
10 Essential Tips for Checking In Your Visitors
What are the top tips for checking in your visitors? In this post, we share ways to improve your visitor’s check-in experience.
A Guide to Using Text Messages to Impress Your Office Visitors
Should you use text messages for office visitors? Absolutely! In this post, we share why and how to send effective text messages to your visitors.
How to Impress Your Visitors
Looking for tips to impress your office visitors? In this post, we share time-tested best practices for welcoming visitors to your office.
20 Creative Ways to Use The Receptionist for iPad
Check out these unique ways to use The Receptionist for iPad in your organization. Tips include Zapier integrations for check-ins and check outs.
COVID-19 in the Workplace: How to Continue to Protect Your Employees and Visitors in 2022 and Beyond
In this post, we share tips for protecting your workplace post-pandemic. Here’s how to keep your employees and visitors safe in 2022 and beyond.
5 Ways to Use Email for Visitor Management
In this post, we share visitor management tips, specifically how to use email to improve your visitor’s experience and increase your office security.
How to Use Visitor Data to Improve Your Business’ Day to Day Operations
Are you collecting visitor data? If not, you could miss the chance to optimize your workflow and increase security. Here’s how to use visitor data:
Here’s Why You Need Wayfinding Digital Signage in Your Office
Should you install wayfinding digital signage in your office? In this post, we look at the benefits of using this modern technology to guide your visitors.
A Guide to Safely Reopening Your Business to Visitors
Looking for tips on how to safely reopen your business after COVID-19? In this post, we share essential tips and best practices to follow.
9 New Technologies to Improve Your Waiting Room Experience
Looking for ways to improve your waiting room experience? In this post, we look at 9 exciting tools to use that will enhance your visitor’s experience.
9 Benefits of Paperless Visitor Registration
What are the benefits of paperless visitor registration? In this post, we explain why you should recycle the paper and opt for a digital check-in process.
14 Lessons Learned From COVID-19 That Will Continue to Affect Office Management
How has COVID-19 changed office management? In this post, we look at the top lessons we’ve discovered about office management during the pandemic.
4 Best Practices for Offering Guest WiFi at Your Office
Make sure that when you offer WiFi to your office guests, you do so in a way that doesn’t compromise security or convenience.
5 Ways That Visitor Records Can Satisfy Regulatory Compliance
Visitor records can play an important role in regulatory compliance, especially if your company is in certain industries or is responsible for handling certain materials.
The Future of Visitation Policies at Long-term Care Facilities
Here’s how long-term care facility visitation policies will change in the future as we move forward with the knowledge gained from the COVID-19 pandemic.
4 Signs Your Office Isn’t Ready for a Digital Guest Check-In System
Your office isn’t ready for a digital guest check-in system until you’ve established who will be responsible for making sure the program is updated and easy to use.
5 Types of Visits Your Office Should be Tracking
Collecting office visitor data can seem like a low priority, but it comes in handy in many unexpected ways. Consider tracking these visit types to get insights into office design, employee resources, and more.
Technology vs. People in the Reception Area: Here’s When to Use Each Resource
In our latest blog post, we break down which office lobby tasks are best handled by technology, and which are best handled by a live front office staff.
3 Misconceptions About Visitor Management
You may have assumed that visitor management doesn’t deserve much attention at your office. However, that all depends on what you think the term “visitor management” actually means. Read on as we debunk the top three visitor management myths.
How to Design Your Office Visitor Log
Office visitor logs have taken on more importance in light of pandemic-related health concerns. Does your office log need an upgrade? Take these steps to design the perfect visitor log for your office.
Unstaffed reception areas can offer certain advantages over offices where every lobby visitor is greeted in person by a live receptionist.
The Top 5 Benefits of Unstaffed Reception Areas
Unstaffed reception areas can offer certain advantages over offices where every lobby visitor is greeted in person by a live receptionist.
What to Look for in a Residential Visitor Check-In System
Is your residential community considering investing in an electronic visitor check-in system in a response to the COVID-19 pandemic? Here’s what to look for in residential check-in systems.
How to Execute Contactless Visitor Check-In Properly
Reducing the risk of disease transmission in your office lobby requires removing the human interaction and the need for visitors to touch shared check-in tools without creating security risks.
What Schools Should Change About Visitor Check-In When They Re-Open
Wondering how school visitor check-in will change in light of the novel coronavirus pandemic? Here are a few of the ways to change the ways you welcome visitors into your educational institution.
Credit: Shutterstock
Temperature screening — what we’ve found, how we’re responding, and what comes next?
As COVID-19 stay-at-home orders expire and businesses ease into opening their doors, a top concern has emerged: how to keep visitors and employees safe from a virus that hasn’t been eradicated?
When the coronavirus was initially growing into a global…
Incubators vs. Accelerators vs. Coworking Spaces: What’s the Difference?
Many business accelerators and business incubators offer communal office space in addition to other assets for business owners. But what makes them different than a coworking space? We’ll explain how different organizations are using these terms and what they mean for your organization.
How to Build Your Office Visitor Access Policy
An office visitor access policy is a crucial part of keeping your office safe and secure. Here’s exactly what yours should include.
5 Types of Common Distractions to Eliminate From Your Office Today
Are your employees suffering from these common office distractions?
Visitor Management and Marketing: A Winning Combination
Visitor management marketing can be a powerful tool for businesses who want to make a good impression on visitors.
Does Your Front Desk Staff Need Emergency Response Training?
Office emergency training can be a powerful tool for your front desk staff. These administrators are uniquely suited to help act in emergency situations. Training can keep both the administrators and the rest of the office safer.
Actual Scripts to Use When You Follow Up With Facility Visitors
If you want to improve your office visitors’ experience, don’t stop when they leave. Follow up using these scripts.
4 Best Practices for Prioritizing the Privacy of Your Office Visitors
Office visitor privacy is something that your staff needs to consciously prioritize. Here are four ways to do just that.
4 Easy Ways to Make Your Reception Area More Welcoming
If you want to welcome office visitors the right way, you need to make them feel right at home. Here are a few easy ways to do that.
How to Handle Disruptive Visitors at Your Care Facility
What in the world do you do with disruptive visitors at your care facility? The solution lies in de-escalation and more importantly, prevention.
What to Look for in Long-Term Care Facility Software
Long-term care software can be a very important tool for residential care facilities. Here’s what to consider in your search.
How to Make an Impression that Office Visitors Will Remember
Want to really impress office visitors? Incorporate more than just visual cues in the lobby. Consider adding inviting scents, sounds, and more.
Visitor Management Software Pricing: What Do I Get for the Money?
Confused about visitor management software pricing? For the best ROI on visitor management software, look for a program that automates the entire visitor check-in experience.
5 Companies That Do Visitor Experience Right
Businesses of all shapes and sizes can benefit from using visitor management tools to improve the office visitor experience. Just look to these five companies for proof.
6 Questions You Should Ask When Evaluating Visitor Management Software
Choosing visitor management software is an important job. Before you make an investment, get the answers to these questions.
6 Best Visitor Management Practices for Therapy Clinics
The best kind of visitor management for therapists puts a priority on visitors’ emotions and on their confidentiality.
Your Comprehensive Daily Visitor Management Checklist
Make the job of visitor management at your organization a little easier with this comprehensive list of daily tasks. Our visitor management checklist contains everything you need to know for scheduling, planning, and maintenance.
Paper Visitor Logs Are More Expensive Than Visitor Registration Apps. Here’s Why
Traditional paper visitor logs may seem simple and affordable at first glance, but they come with significant costs. By comparison, visitor registration apps offer features and advantages that can save offices more money.
Want to Try Visitor Sign-In Software for Your Office? Avoid These 4 Common Mistakes
Visitor sign-in software should make your front desk run more smoothly, but without proper planning, the transition could cause some disruptions.
Expecting a VIP Guest at Your Office? Here’s How to Treat Them Right
Make an extra effort for important office visitors. A little planning and some simple reception tactics make a big impression.
Visitors Shouldn’t Have to Wait to Check In: Here’s How to Eliminate Lines in Reception
There are several simple steps you can take to make sure your company’s guests are never kept waiting in the reception area.
User Experience Basics for a Visitor Check-In System
If your visitor management system isn’t pleasant to use, it could backfire on your branding and automation efforts. Here’s how to test its usability.
How to Build Your Company’s Own Visitor Management System
If you’re considering having a visitor management system built specifically for your company’s needs, here’s what to keep in mind.
Why You Need to Categorize Your Business Visitors
Every visitor management system should start with an analysis of who comes through your organization’s doors. Here’s what to consider.
The 6 Ways Business Receptions Can Get Awkward (And How to Avoid Them)
We’ve all been in reception areas that give off weird vibes. Don’t let it happen at your company.
How to Design Your Visitors’ Badges
Visitor badges aren’t complicated — not at first glance. It might seem like designing one would be easy: Choose a template, fill it out, and move on.
However, poorly designed visitor badges can cause problems
When the information on these…
Who Has Access to Your Food Facility? How a Visitor Management System Can Help You Comply with FSMA
Implementation of the Food Safety Modernization Act (FSMA) is in full swing. And now that the food industry is becoming more confident in its ability to meet the food safety requirements of the Preventive Controls Rules, many companies are turning…
Our Top 5 Office and Visitor Management Articles for 2016
2016 — What a year! We’ve seen huge advances in technology (like that VR headset you got for Christmas). We lost some people we held dear (RIP Carrie Fisher). And someone finally revealed the secret to happiness (but you have…
3 Types of Software Modern Manufacturers Should Invest In Today
You already have ERP software, inventory software, and supply chain management software. But what about the non-production aspects of your business? Do you still use handwritten logs and ledgers? Do your salespeople still keep lead and customer information in their…
New Features: Pre-Registration and Returning Visitor Check-In
A few weeks ago, we launched The Receptionist for iPad version 3.0. (Missed the announcement? Check it out here). But today is the BIG announcement! Today, we’re rolling out two huge new features to make your visitors’ check-in even…
The Receptionist for iPad Version 3.0: More Customizable Than Ever!
While you were hopefully enjoying a relaxing summer vacation on a tropical isle, the Engineering team at The Receptionist was hard at work making your office check-in process even more awesome. Version 3.0 includes many more button options so that…
Visitor Management and Regulatory Compliance: What You Need to Know
We write a lot on this blog about the benefits of visitor management systems for today’s offices, focusing mostly on productivity, brand image, and security. But for companies in some industries, a visitor management system isn’t just…
Are Your Competitors Using Your Visitor Log to Spy on You?
We all know that a visitor log is crucial for office security. But could a written log threaten the privacy of your customers? The answer is “yes”! Imagine this:
You’ve been developing a breakthrough product in a competitive field.…
How We Grew Our SaaS Business by 4x in 15 Months
By Andy Alsop, The iPad Receptionist President and CEO I became President and CEO of The iPad Receptionist in April 2015. Since then, business has exploded, with both the number of locations using the software and our MRR (monthly recurring…
Adding That Wow Factor to Your Front Desk Experience: An Interview with TripAdvisor’s Jessica Moore
In this series, The iPad Receptionist users share their experiences. Jessica Moore, from TripAdvisor travel planning and booking site, reflects on how The iPad Receptionist saves employees time and impresses office visitors.
Why did you first consider using The iPad…
5 Reasons You Need an iPad Receptionist Even If You Have a Real, Live Receptionist
We sometimes hear comments like, “We already have a receptionist. Why do we need an iPad Receptionist?” That’s a great question. The answer is that despite the name “The iPad Receptionist,” we aren’t actually suggesting that this software can replace…
Got Answers to These 10 Visitor Management Questions?
Do you collect data about who visits your office? If not, you could be missing out on information that could help you understand what happens in your company on a daily basis. Here are 10 important questions you should try…
7 Best Practices for Visitor Sign-In Sheets
Is your company among the 40% that use paper sign-in sheets to track visitors? If so, your visitor sign-in sheet is probably the first thing people encounter when they enter your office, and maybe the last thing they see before…
5 Major Office Security Fails That Could Have Been Prevented
We recently conducted a survey of receptionists and office managers. Almost 50% of respondents said their offices have no form of visitor sign-in required for entry to their buildings. A visitor sign-in system may not stop a criminal mastermind, but…
5 Reasons Your Visitor Management System Belongs in the Cloud
You’ve taken your accounting to the cloud with QuickBooks Online, your communication into the cloud with Gmail and Slack, and your customer service into the cloud with Zendesk. Is it time to take your visitor management into the cloud? There…
7 Costly Mistakes Your Business is Making
Are budget leaks slamming your bottom line? Are you spending money on things you aren’t sure are valuable? No one likes to waste money, especially in business, where it can mean the difference between Christmas bonuses and Christmas layoffs. Here…
5 Ways to Improve Your Visitor Experience and Make the Most of Your iPad Receptionist
The experience your visitors have when they arrive in your office can make or break your reputation. Here are five ways to use your iPad Receptionist to improve your visitor experience, delight your guests, and reduce distractions in your office.…
How Secure is Your Office? (And How a Visitor Management System Can Help)
What are you doing about office security? I’m not talking computer security or network security (though those are certainly important!). I’m talking people-walking-into-your-office-and-taking-stuff security. Many companies today aren’t doing enough about security, particularly companies with open office plans, where employees…
Visitor Management System Best Practices
Visitor management systems improve the flow of visitors through your office while also reducing the administrative burden and increasing security. Here are seven best practices for implementing a visitor management system.
Choose a user-friendly system
Yes, a visitor management system…
5 Ways Visitor Management Systems Save You Money
For startups, small offices, and even large companies that don’t have receptionists, visitor management systems simplify visitor processing while providing an enhanced level of safety and security. On top of all that, they are enormously friendly to your bottom line.…