In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.
LizAnn has been on the job for a few months, and as you’ll hear, she already has a vision and a forecast for taking our commitment to Radical Support® here at The Receptionist and expanding it even further.
LizAnn’s ideas and goals offer up some great tips and action items for anyone looking to improve their customer support outcomes and culture — including shifting the approach from a reactive one to one that proactively seeks to improve the customer experience.
Read about how to implement Radical Support® at your company.
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